Privacy policy
PRIVACY POLICY
Effective Date: 27.02.2026
KALLA EOOD (“Festival Guru”, “we”, “our” or “us”), registered in Bulgaria and located at 24 Ivan Denkoglu Street, Sofia 1000, Bulgaria, is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, process, store and protect your personal information when you access and use our website https://festival-guru.com and related services (the “Services”).
Festival Guru acts as a Data Controller in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR).
INFORMATION WE COLLECT
We may collect and process the following categories of personal data:
Identification Information: full name, billing address, shipping address, email address, phone number.
Transactional Information: details about orders, payments and purchases made through our website.
Payment Information: payment details are processed securely through third-party payment providers. We do not store full card details.
Account Information: login credentials and account preferences if you create an account.
Communication Data: messages, inquiries, reviews or feedback you send to us.
Technical and Usage Data: IP address, browser type, device information, time zone, pages visited, and interaction with our website, collected through cookies and similar technologies.
Third-Party Data: if you choose to connect your account via third-party services such as Google or Facebook, we may receive limited profile information as authorized by you.
HOW WE COLLECT YOUR DATA
We collect personal data:
Directly from you when you place an order, create an account, subscribe to communications or contact us.
Automatically through cookies, analytics tools and similar tracking technologies when you use our website.
From third-party service providers such as payment processors and logistics partners in connection with your order.
HOW WE USE YOUR DATA
We process your personal data for the following purposes:
To process and deliver your orders.
To provide customer support and respond to inquiries.
To manage payments and prevent fraud.
To fulfill legal, tax and accounting obligations.
To improve our website, services and user experience.
To communicate important information regarding your account or transactions.
We do not sell, rent or distribute your personal data to third parties for marketing purposes without your explicit consent.
LEGAL BASIS FOR PROCESSING
We process your data based on one or more of the following legal grounds:
Performance of a contract (processing your orders).
Compliance with legal obligations.
Legitimate interest (improving services, preventing fraud).
Your consent, where required.
DATA SHARING
We may share your personal data only when necessary with:
Payment service providers.
Logistics and shipping partners.
IT and hosting service providers.
Accountants and legal advisors.
Government or regulatory authorities where required by law.
All third parties are required to process your data securely and in compliance with applicable data protection laws.
INTERNATIONAL TRANSFERS
If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR requirements.
DATA RETENTION
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, tax and accounting obligations.
DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration. However, no internet transmission or storage system can be guaranteed to be completely secure.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify the competent supervisory authority and affected individuals as required by law.
COOKIES
Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You may disable cookies through your browser settings, but some features of the website may not function properly.
CHANGES TO THIS POLICY
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated Effective Date. Continued use of our Services after changes are made constitutes acceptance of the revised Policy.
CONTACT INFORMATION
KALLA EOOD – Festival Guru
24 Ivan Denkoglu Street
Sofia 1000, Bulgaria
Email: info@festival-guru.com